Leaders Borrowash Estate & Lettings Agent

Found leaders to be a terrible company to be buying a house from. I found most of the sales staff very kind friendly and approachable. And we were able to book viewings with no issues. After finding the house we like contact was regular and good. Until they par you off to a external sales representative. They will also force you to pay for your own money laundering checks from a 3rd party company this is normally paid for by the estate agents. And the fee was quite frankly outrageous for it. After taking this up with the manager can't remember who my have been from the derby city centre branch I was told quote "they are ahead of the game" I found on further viewings closer to completion to be very rushed and we couldn't spend the time we really needed as the agents always seemed to be in a rush to get off somewhere. Overall I wish the house was for sale from another company but hey we got the house! The end process was smooth I feel the issues lie with the upper management as most of the sales team are great. my low star review mainly stems from the additional costs we faced as buyers which I feel were unnecessary.

I've had absolutely fantastic service from Leaders from the very beginning. Kirsten came out to value my property, and she was knowledgeable in her field, knew the market, the area, and who to market the property to. She explained the process clearly and the fees are explained upfront - Leaders are transparent with everything which is refreshing. The photos and details were booked in quickly, the photographer was efficient and once published the marketing details looked incredibly professional and really showed the house in its best light. The viewings were booked in with consideration for my own schedule, and all the viewers had clearly been vetted beforehand. The offer process has handled professionally and as a result I achieved £6k over asking within a week of it being on the market. The sales process is being handled with efficiency and professionalism by Janette, their sales progression manager. Some estate agents don't have sales progression as standard so it it nice to have someone other than my solicitors keeping me updated. In short, Leaders Residential are fantastic and I would recommend them to everyone! I'd especially like to thank Kim the branch manager who is also excellent, as well as Lisa and everyone else in the office I've spoken to.

This review is aimed specifically at thanking Georgina Naylor of Leaders who always goes above and beyond to ensure that you are satisfied with the service provided and the overall outcome. She schedules notes and reminders, ensuring that accurate and punctual communication is maintained throughout your dealings with her. Whether that is a property maintenance issue, or pointing someone in the right direction when a property is due to be re-let, etc. I’ve always found Georgina to be proactive, whilst being friendly and polite throughout all my dealing with her. Obviously, team work, makes the dream work but Georgina has proved to me over many years with dealing with Leaders that individuals do stand out and provide clients with exceptional customer service. So thanks Georgina and thank you Leaders. Martyn A Gillibrand - Landlord

Kim and team at the Borrowash office did a great job in helping me sell my property in Derby. A friendly professional service over several months, not living locally it was reassuring to me to know Kim and Team were overseeing sales progression.