EstateAgentsDerby.co.uk

Key Properties

3.1/5
Key Properties
Key Properties
Key Properties
Key Properties
Key Properties
Key Properties

About Key Properties

Key Properties are an independently owned estate agency based in Thurrock, dedicated to being your local property experts. Our aim is to combine extensive local knowledge and a personal, professional service with cutting-edge technology to achieve outstanding results and client satisfaction. Thinking of selling? Our highly experienced and friendly team takes a proactive approach, utilizing professional photography, floorplans, and comprehensive online marketing across leading portals like Rightmove and Zoopla, alongside our own bespoke strategies. We are committed to achieving the best possible price for your property, managing accompanied viewings, and smoothly progressing your sale, making your move as stress-free as possible. Thinking of buying? We endeavour to guide you through every step of the house hunting journey. Our dedicated staff will help you find your ideal home, arrange viewings, and ensure your purchase is as seamless and enjoyable as it can be. Beyond sales and lettings, we offer comprehensive property management solutions. We can also connect you with experienced independent mortgage advisers and trusted local conveyancers, providing a full suite of services and honest, professional advice whether you are selling, buying, letting, or considering an investment property.

Reviews

Julian Wade
Apr 14, 2025
5/5
I have been working with Key Properties for a number of years and overall, my experience has been very positive. From the outset, communication has been brilliant, and the team has been very professional. They handled the marketing of my property efficiently, and I was pleased with the quality of tenants they sourced. The referencing and tenancy agreements were managed smoothly, with minimal input required from my end. Overall, I would recommend them to other landlords. They offer great value in terms of service and peace of mind for property owners.
Jesse Afriyie
Apr 10, 2025
1/5
Avoid this company, try as much as possible to avoid them. Very unprofessional staff. They’ll try all ways and means to not repay your deposit to you as well. Too many terrible experiences over the past 4 years. They are not helpful, and will not respond to you if anything goes wrong in the house. I had a bathroom that had a leak in one of the pipes, they sent a plumber after how many weeks, and then told the plumber to block access of water through that pipe and call it a day as a “solution”. Which meant no water flowing in that bathroom which was for visitors mainly. When I asked, they said I have an ensuite so my visitors could use that and they won’t fix the broken leak. I can go on and on. Just avoid them. There are so many great agencies out there.
Nadia S
Jul 13, 2025
1/5
STUDENTS STAY FAR AWAY They blamed me for damage that was already there and claimed I hadn’t paid rent even after I sent proof. Only admitted fault after I kept pushing. Wouldn’t recommend.
Timi Gray
Jul 12, 2021
5/5
I have been with Key Properties for just over 2 years now. They were welcoming and helpful in finding a good property for me, even though I was a student at the time. They were flexible and understanding during applications and have remained that way throughout the two years of tenancy. Key Properties have always been very accomodating of any needs I had over the two years and really respect you as a tenant when dealing with your privacy, scheduling appointments for repairs/inspections, and contract changes. With the experiences, I have had over the last 4 years of renting, this respect has been the exception not the norm from other letting agents and that is why I felt so comfortable letting from Key Properties. If I would not be moving away, I would have happily stayed with Key Properties for longer. A great all-around letting agent, with a quality experience for their customers at heart.
Thomas Starkey
Jul 13, 2023
2/5
Keyproperties were communicative on house issues, and their responses were fairly quick. That's where the positives end. Viewing their properties, even with ample time before another university term, it's clear that they manage absolute dumpsters. We had weeks of viewings our first time, took the best of a bad bunch. Second time round, there were truly no good places available. When we moved out, it's clear they either are happy letting landlords rinse you for your deposit, or have a deal with a local cleaning company. They gave us the option to pay an extra £120 for cleaning on moving out, or do it ourselves. We opted on moving out to do the cleaning ourselves, and left the house much much cleaner than we found it. Mold was all removed, mopped, vacuumed, all furniture was moved and cleaned behind. Drawers, cupboards, wardrobes emptied and wiped. After, we even freshened it with an air freshener and left. Landlord disputed it and cost us £120 from our deposit for "cleaning fees". Funny how it's the exact same fee as the cleaning charge offered previously? When asked for details, such as "what needs cleaning, can we have an itemised list of costs?", they didn't explain further and gave us the option to dispute it through the court system. As a group of people not with time, energy, or motivation to dispute this with them, we took the loss. Keyproperties, like unfortunately many other letting agents, enjoy seeing the deposit as a tip jar that they can allow the landlord to dip their hand into, rather than genuine financial protection. And it's clear from their viewings, that the deposit isn't used to fix up properties and maintain them properly, and instead used to line the pockets of landlords while accomodation standards are left by the wayside. Wouldn't recommend them again, highly unprofessional.

Contact Information

Address

2 Ashbourne Rd, Derby DE22 3AA, UK