Hall and Benson Estate Agents Spondon

Just bought my first property through Hall and Benson. Matthew Bayliss was absolutely amazing throughout the process. He was very helpful and informative when viewing the property. He was flexible with contacting me through phone, email or speaking to my Mom when I was at work. He was informative about the area, the property and the process of buying a property. I would absolutely recommend them and would come here again when I come to move out.

Charlie Howe my mortgage advisor went above and beyond to help me through the process. Nothing was too much trouble, I would ring with paperwork I was finding difficult to complete and Charlie was always there to help every single time. I have already recommended Charlie to my friends. Very friendly, always helpful and went the extra mile. Everyone I met in the Spondon office on every occasion were also very friendly & helpful. An absolutely great team!! Many thanks, Nicola.

Great agents, and the mortgage advisor Charlie has been amazing. She kept me updated throughout the process and was very flexible. Gave suggestions and helped deal with a few issues that cropped up along the way and got things resolved quickly, couldn't have asked for more from her!

Several words of advice, do not use this agent, my reasonings are as stated: 17.08.2024 Abbie attended my property to complete a valuation. 20.08.2024 Focal Agent sent a photographer to take some pictures for the brochure. 22.08.2024 I telephoned Spondon branch for an update, I was informed by Matt that I would receive the brochure and a telephone call on 27.08.2024 – no brochure and no telephone call. 27.08.2024, I telephoned Abbie twice that day, each time I was informed that Abbie would return my call, no call, I emailed in the afternoon, no response to my email. 28.08.2024, I contacted Karen (area manager) for assistance, she responded that she would look into my concerns. 29.08.2024 the brochure was received, I reworded the description and emailed Abbie, also the pictures in the brochure were bad, the photographer had only taken “sections” of the rooms and not a full photos of the rooms, the pictures did not flow and were extremely poor, they did not show the property at its best. I confirmed at this point that the photographer did not do any video for the property when they attended, I did ask when they attended on the 20.08.2024, I was informed that the agent had not booked this. 30.08.2024 I messaged Karen for an update as I hadn’t heard anything all day, no response. 31.08.2024 I telephoned Abbie, I was informed that she had spoken to the Focal Agent to revisit the property to take the new photos, I said I thought this had been arranged on Thursday, I told it had, something did not make sense. 02.09.2024 I telephoned Focal Agent direct, they confirmed that the agent had put the order for the revisit on hold – the agent did not have the decency to inform of this, I had been waiting since 29.08.2024 for communication from Focal. The situation was annoying and frustrating, the agent basically misinformed me on numerous occasions, which is not acceptable, it was obvious that Hall & Benson did not want my business and basically ignored me and misinformed me. Recommendation, use another agent, I have also emailed two Directors, both ignored the email and one passed it over to colleague to deal with, I received an “sorry” email, sorry is not acceptable especially with regard to the time that they have messed the client / customer around – a total waste of time.